Use of Data Collected by WP Desk Plugins
In order to continuously improve the quality of our products and ensure their stability and compliance with user needs, WP Desk plugins may collect anonymous diagnostic information and store configuration data. The plugins connect to the following services to transmit data securely: testsdata.wpdesk.org and data.wpdesk.org. This data is sent solely for statistical analysis, identification of potential technical issues, and optimization of plugin performance. Below we explain in detail what data is collected and how it is used.
1. General Site Information
The plugins collect basic information identifying the site environment, such as the site URL, internal message version, whether the site is running in production or development mode, and a list of admin user agents. This data helps us understand the context in which the plugin is used and enables us to improve its performance and stability.
2. WordPress Instance Data
Information about the WordPress setup is collected, including memory limit, debug mode, locale, WordPress version, and multisite installation status. This allows us to optimize plugin performance for different system versions and configurations.
3. Server Data
Detailed information about the server environment is gathered, such as server name, PHP and MySQL versions, PHP settings (e.g., time limit, maximum upload size, input variable limits, availability of extensions like cURL or SOAP). This helps us ensure compatibility and proactively address potential hosting environment issues.
4. User Information
The plugins may collect data on the number of registered users and their roles (e.g., administrator, editor, customer). This data is used solely for statistical purposes and helps assess the scale of use of user management features.
5. WooCommerce Settings
Collected data includes WooCommerce configuration settings such as plugin version, currency, base location, selling countries, API settings, unit settings, file download methods, tax and discount configurations, as well as customer login and registration options. This helps us better understand how stores use WooCommerce and WP Desk plugins.
6. Order Data
The plugins may collect aggregated order data, such as the number of orders by status, number of orders by shipping country, and order counts over recent months. This data is used to analyze system load and tailor features to the store’s business scale.
7. Product Information
Similar to order data, information about products and their relation to orders is collected, allowing us to analyze trends and system load under different configurations.
8. Payment Gateway Data
The plugins may collect information about the payment gateways in use, such as their names, titles, and supported features. This helps ensure plugin compatibility and stable operation with popular payment solutions.
Data Processing and Security
All collected data is statistical in nature and does not allow the identification of natural persons. The data does not include order content, customer data, or payment information. It is transmitted using secure protocols and stored in accordance with best practices for data security. This information is not sold or shared with third parties.
Disabling Data Sharing
Users have the option to disable diagnostic data sharing in the plugin settings panel. Additionally, in accordance with Article 21 of the GDPR, users may object to the processing of their data at any time by contacting us at [email protected]. We encourage leaving this function enabled as it allows us to respond more quickly to bugs and develop products according to actual user needs.
User Rights and Contact Information
The data controller is WP Desk. Users have the right to access their data, rectify it, request its erasure, restrict processing, and lodge a complaint with a supervisory authority. For any inquiries or to exercise these rights, please contact us at [email protected].